Wipro is a leading BPO services provider. It is one of the companies that offers good career opportunities for people who want to make a career in BPO. What sort of questions do interviewers at a Wipro interview and how should you prepare for it? Well, let’s get down right to it.
The BPO industry is known to put a lot of emphasis on communication skills. Wipro BPO interview comprises of a few selected questions. These questions can vary in the way they are asked. However, the objective of the interviewer remains the same – to gauge a candidate’s proficiency in communication and culture fit.
The following are the top 6 questions that you can be asked at a BPO interview.
- Tell me about yourself/ Introduce yourself
This question primarily checks your communication skills and self-awareness. While introducing yourself be as elaborate as you can be. If you digress while speaking, write a short paragraph and memorize it. Make sure your introduction is short and crisp and doesn’t divulge unnecessary information.
- What do you know about a BPO?
While answering this question, it’s best to give a broad overview of the BPO industry. A small introduction to services offered by the BPO you are interviewing for will also aid your chances to successfully come through.
- Why do you want to work at a BPO?
BPO industry no doubt offers opportunities and perks for agents. However, all bachelor’s degree especially technical degrees (like B.E and B.tech) holders are overqualified for a BPO job. At this point, express your interest in areas that a BPO job will offer you. For instance, you can say “working for a BPO will help you to develop your personality development and communication skills”.
- What are your strengths and weaknesses?
Be truthful about yourself. Share your strengths as skills that you have acquired from education, which could be useful in a BPO job. Don’t lie about yourself and don’t pretend to be something you are not. Share your weakness, but also convey how you try to overcome your weaknesses. For instance, you could be disorganized, but you ensure that you keep a checklist to monitor yourself.
- Why should I hire you?
The employer here is trying to gauge a candidate’s confidence in their skills. Be confident and tell them specifically about your skills that the employer is looking for. You could say, for instance, you have good communication skills and can talk confidently to strangers on the phone. Or, you’re a friendly persona and get along easily with people.
- Are you comfortable working at night?
A large part of the BPO industry in India offers services to offshore clients in countries like the US, Canada, Australia, UK, and Europe. This requires BPO professionals to work during the night, while it’s still noon at the client’s country. BPO service providers offer cab services for all employees who work at night. Answer yes or no, based on your convenience. There’s no point in lying and despise working at night.
Depending on the requirements of the job, the interviewer may ask additional questions to check your suitability of the role. The above questions cover nearly every question that one may encounter in a BPO interview. Prepare these questions to make a good impression and get the job fast. Taking a BPO certification will further aid your chances and help you get a job faster.
If you are serious about getting a BPO job, start your preparation now!
